Returns & Refund Policy
Returns and Exchanges Policy
At Custommillion, we are dedicated to ensuring your satisfaction. Most orders are processed and shipped within 2–3 business days after payment confirmation. Once your order has been shipped, you will receive a tracking number to monitor its progress.
If you receive a defective item, please refer to our limited product warranty for assistance.
General Rules for Returns and Exchanges
We accept returns and exchanges within 30 days from the purchase date on your receipt. After 30 days from the delivery date, we are unable to process requests.
For returns or exchanges due to a change of mind, the following conditions apply:
- The item must be returned in its original, unused condition: unopened, undamaged, and unmarked.
- Items sold as part of a set or multi-pack must be returned in full.
- Products marked as non-returnable or non-exchangeable are not eligible.
For online purchases, Custommillion will cover the return shipping cost.
This policy does not affect your rights under applicable consumer protection laws.
All items must be returned to Boom Beans LLC in their original condition. Items that show signs of wear, misuse, improper assembly, or missing parts may incur additional charges.
If the return or exchange is due to a product defect or quality issue, Boom Beans LLC will cover return shipping and any applicable restocking fees. However, for returns or exchanges based on personal preference, customers will be responsible for return shipping costs.
Boom Beans LLC reserves the right to assess the product’s condition and ensure it complies with our return policy.
How to Initiate a Return or Exchange
To begin a return or exchange, please reach out to Custommillion at [email protected]. We aim to respond as promptly as possible.
Please note:
- Requests that do not meet the policy criteria will not be approved. Unauthorized returns will not be refunded, and Custommillion is not responsible for lost items.
- For approved returns or exchanges, Boom Beans LLC will provide a prepaid return label. Please follow the instructions carefully and ensure the item is returned in its original condition, including all packaging, manuals, accessories, and any complimentary items received.
- Once your return is received, we will notify you via email. After inspection, we will inform you of the approval or denial of your request. Approval decisions are made at Boom Beans LLC’s discretion, based on the item’s condition and adherence to our policy.
Refund Processing
For approved returns, refunds will be processed within 1–3 business days and issued to your original payment method. Please allow 5–7 business days for the refund to reflect in your account.
Late or Missing Refunds
If you have not received your refund:
- Allow extra processing time.
- Contact your bank or credit card provider for updates.
If the refund remains untraceable, please contact us at [email protected], and we will assist you within 1–2 business days.
For any other questions or concerns regarding returns or exchanges, feel free to contact us at [email protected]. We are happy to assist!